Customer Service Week: Going the Extra Mile

This week, October 5–9, is National Customer Service Week, and at Sugaright we are celebrating the people and promises behind every order.

Customer Service Week is held each year during the first full week of October. It recognizes the teams who keep customers supplied, informed, and confident. In the sugar business, that work rarely makes headlines. But when a production line is waiting on an ingredient, it's what matters most.

Doing Sugar Right

At Sugaright, customer service isn't a department- it's how we run the business. Our mission is to change the way people think about sugar, and that starts with how we treat the people who buy it.

• We act as partners, not just suppliers. Our customers make the foods and beverages people love. We learn their schedules and specifications so we can plan with them, not just ship to them.

• We keep our word on price. When we write a contract, we honor it. We don't change the rules when it's convenient for us, and we don't pass surprise charges on to customers after the fact. That's part of what we mean by "Do Sugar Right."

• We stay close. Our refineries are built near our customers, so our team is never far away when something needs attention.

• We pick up the phone. When a question comes in, our customers reach a real person who knows their account and can get them an answer quickly.

Sugaright's customer service professionals are trained to define their success through the lens of our customer. They are responsible for order entry, production scheduling, aligning transportation assets and order fulfillment, every day of the year and do it nearly 40,000 times a year with precision. They know your schedule, understand your challenges, and treat your business like their own. Call us biased, but we think our team sets the standard in the industry.

Thank you to our teams

Great service is a team effort. Our customer service and sales teams answer the calls and solve the problems. Our trading and refinery operations teams make sure the right sugar is in the right place, refined to each customer's exact specifications. And our drivers and dispatch partners get that sugar to our customers at the right time.  

This week, we want to say thank you to each of them. Every on-time delivery, quick answer, and problem solved earns the trust our customers place in us.

Thank you to our customers

To the manufacturers who trust us with their sugar supply, thank you. We don't take your business for granted, and we'll keep working to earn it every day, not just this week. 

Want to see what "Doing Sugar Right" looks like? Contact our team to start the conversation.